Ordering, Shipping and Return Policies
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Hatco International reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Shipping Time
Most orders are delivered within 5 to 6 business days after being placed if shipped within the US. We will notify you within 24 to 48 business hours if the item(s) you ordered are out of stock.
Need your order FAST? Most orders placed before 12:00 p.m. (EST) are shipped on the same day.
Please note we are not open on the weekends. If your order is placed on a Friday, after our cutoff time (1:00pm Eastern Standard Time) or on Saturday or Sunday, your order will not be printed until Monday morning.
Shipping Method
Orders are shipped regular UPS or FedEx Ground.
Standard U.S.A. Shipping Rates exclude PR, HI and AK – Our customer service department will contact you via phone and email to provide you with the rate for your approval prior to processing the order.
Expedited, Express or Air Shipments
Overnight/Expedited shipping is available. This will require a custom freight quote. You may select this method of shipment when placing your order online. Once your order is received, a customer service representative will contact you via phone and email to provide you with the cost for your approval prior to processing the order or you may also email us at info@CAPwholesalers.com for more information.
International Orders
This will require a custom freight quote. You will be notified via email to approve the shipping cost. We are not responsible for delayed orders held by customs in the buyer's country. Most international orders take approximately 7 to 12 days to arrive. We are not responsible for paying custom and duty fees charged by the buyer's country.
Drop Shipping
With all the fraudulent activity online, we reserve the right to deny drop shipping an order paid with PayPal or any other credit card. The credit card companies will charge us back and will not stand behind the merchant if an order is drop shipped to a different address other than the registered billing address they have on file. We try our best to verify certain information that is provided by the customer so that we can ship to the requested address.
Multiple Shipments
We ship from over 9 warehouses. If it is necessary to ship from multiple warehouses in order to fulfill an order, the freight cost may be higher. If that is the case, a customer service representative will contact you via phone and email to provide you with that rate for your approval prior to processing the order.
Orders Over 576 Pieces
This will require a custom freight quote. A customer service representative will contact you via phone and email to provide you with that rate for your approval prior to processing the order.
Tracking Numbers
Please note that due to the amount of orders that are received daily, we do not automatically send tracking information, but we are happy to supply it when requested. You may request tracking for your order by calling us at (877) 984-2277 or you may send an email to info@capwholesalers.com
Problem Orders
On occasion, due to the amount of orders that are shipped daily, errors may occur. If there is an error with your order, please notify us immediately. Claims must be made within 15 days from receipt.
If you are shipped more merchandise than what you ordered or merchandise that was not ordered by you, it's your responsibility to notify us at 877-984-2277 to let us know within 24 hours of receipt of goods. You must return any items that were shipped but not ordered by you or that you were not billed for.
If you have altered the caps in anyway, you cannot file a claim for those caps.
Stock
Since stock changes by the minute, it is not always guaranteed after checkout; we will notify as soon as possible if we are out of an item on your order.
Back-Orders
We are not responsible for estimated back-order dates posted on the website. This is an estimated date and we cannot guarantee or control the stock coming in. If an item is unavailable it will be removed from the order and you will be notified via email or phone. We generally will ship the available items.
Branding
Please note that all the merchandise we carry is branded in some way with the manufacturers branding. We do not sell unbranded items.
Patterns & Colors
Item patterns and colors may not always be identical due to factory material and dye changes.
Payment Methods
Credit Cards - We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Credit cards issued outside of the USA are not accepted.
Pre-Payment - Money orders or cashier checks (pre-paid).
Checks - Check (Must wait to clear)
COD - We do not ship COD.
Wire Transfer - You may send a wire transfers for international as well as domestic orders.
Exchanges
We do not offer exchanges, only returns when applicable.
Returns
Returns are subject to a 20% restocking fee.
Pieces are not returnable or exchangeable, this applies to orders that are less than 12 pieces per color, per style. Altered and decorated garments are not returnable. Shipping and handling charges are not refundable.
Returns to be shipped to;
Hatco International Dba: Capwholesalers.com & Customizedwear.com
11776 W. Sample Rd, Unit 102
Coral Springs, FL 33065
Claims must be made within 15 days from receipt
Please include a copy of your order or a note with your original invoice/order number. Items must be sent freight prepaid. Please allow up to 10 business days for credits to be processed.
Cancellations
Cancellations are subject to a 20% restocking fee.
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect.
Custom screen printed and custom embroidered caps: Once an order is placed with a customized logo and then it is cancelled, it is subject to a 20% restock fee, digitizing, set-up and freight charges that apply. If an order is placed and the sample does not get approved within 14 days, the order is nonreturnable. Custom embroidered caps are not returnable.
Prices on our website.
All prices are subject to changes without notice.