Ordering, Shipping and Return Policies
Most orders are delivered within 4 to 5 business days after being placed. We will notify you within 24 to 48 business hours if items you ordered are out of stock.
Orders are shipped regular UPS ground.
Overnight shipping is available.Contact: email info@CAPwholesalers.com for more information.
Multiple Shipments: We ship from over 9 warehouses. If we have to ship from multiple warehouses to fill an order, the freight cost maybe higher. We will call or email the cost for approval before shipping.
Standard U.S.A. Shipping Rates (excluding PR, HI and AK): We will email you the rates for approval. Shipping rates may need to beadjusted if shipping from multiple locations to fulfill the order, you would benotified to approve the cost difference.
Order Acceptance Policy: Your receipt of an electronic or other form oforder confirmation does not signify our acceptance of your order, nor does itconstitute confirmation of our offer to sell. Hatco International reserves the right atany time after receipt of your order to accept or decline your order for anyreason or to supply less than the quantity you ordered of any item.
Stock: Stockis not always guaranteed after checkout; we will notify as soon as possible ifwe are out of an item on your order.
Patterns& Colors: Itempatterns and colors may not always be identical due to factory material and dyechanges.
Orders Over 576 Pieces: This will require a customfreight quote. You will be notified via email to approve the shipping cost.
Expedited, Express or Air Shipments: This will require a customfreight quote. You will be notified via email to approve the shipping cost.
International Orders: This will require a customfreight quote. You will be notified via email to approve the shipping cost. We are not responsible for delayed orders held by customs in the buyers county. Most international orders take approximately 7 to 12 days to arrive. We are not responsible for paying custom and duty fees charged by the buyers country.
Drop Shipping: With all the fraudulent activity online, we reserve theright to deny drop shipping an order paid with PayPal or any other credit card.The credit card companies will charge us back and will not stand behind the merchantif an order is drop shipped to a different address other then the registered billingaddress they have on file. We try our best to verify certain information thatis provided by the customer so that we can ship to the requested address.
Credit cards:We accept the followingcredit cards: American Express, Visa, MasterCard, and Discover. There is nosurcharge for using your credit card to make purchases. Please be sure toprovide your exact billing address and telephone number (i.e. the address andphone number your credit card bank has on file for you). Incorrect informationwill cause a delay in processing your order. Credit cards issued outside of the USA are not accepted.
Pre-Payment: Pre-Paid money orders/cashier checks.
Checks: Check (Must wait to clear)
COD: No CODWire transfers: Wire transfers for international as well as domestic customers.
Exchanges: We do not offer exchanges, only returns when applicable.
Returns are subject to a 20% restocking fee.
Pieces are not returnable or exchangeable, this applies to orders that are less than 12 pieces per color, per style. Altered and decorated garments are not returnable. Shipping and handling charges are not refundable.
Returns to be shipped to:
Hatco InternationalDba: Capwholesalers.com & Customizedwear.com11776 W. Sample Rd, Unit 102Coral Springs, FL 33065
Claims must bemade within 15 days from receipt:
Please include a copy of your order or a note with your originalinvoice/order number. Items must be sent freight prepaid. Please allow up to 10 business days for credits to be processed.
Cancellations are subject to a 20% restocking fee.
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect.
Custom screen printed and custom embroidered caps: Once an order is placed with a customized logo and then it is cancelled, it is subject to a 20% restock fee, digitizing, set-up and freight charges that apply. Custom embroidered caps are not returnable.
Back-ordersWe are not responsible for estimated back-order dates posted on the website. This is an estimated date and we cannot guarantee or control the stock coming in. If an item is unavailable it will be removed from the order and you will be notified via email or phone. We generally will ship the available items.